Pontenilo

Terms of Service

Last updated: March 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("user," "you," or "your") and Pontenilo Dairy Farm ("Company," "we," "us," or "our"), concerning your access to and use of the pontenilo.co.za website as well as any other media form, media channel, mobile website, or mobile application relating, linked, or otherwise connected thereto (collectively, the "Site").

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Pontenilo Dairy Farm's Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to decompile or reverse engineer any software contained on the Site
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site

3. Product Information

All product descriptions, pricing, and availability information provided on our Site are subject to change without notice. We do not warrant that product descriptions, pricing, availability, or other content of the Site is accurate, complete, reliable, current, or error-free. If a product offered on the Site is not as described, your sole remedy is to return it unused.

4. Ordering and Payment

All orders are subject to acceptance and confirmation of payment. We reserve the right to refuse or cancel any order. Payment must be received before shipment of your order. All prices are in South African Rand (ZAR) and are subject to applicable taxes.

5. Delivery and Shipping

We will make reasonable efforts to deliver your order within the timeframe specified. However, we are not responsible for delays caused by courier services, weather conditions, or other factors beyond our control. Delivery dates are estimates only and not guarantees.

6. Returns and Refunds

Products must be returned in their original, unused condition within 7 days of receipt. For returns or refunds, please contact us at info@pontenilo.co.za. Refunds will be processed within 14 business days of receipt and inspection of the returned product.

7. User Accounts

If you create an account on the Site, you are responsible for maintaining the confidentiality of your password and account information, and you are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

8. Limitation of Liability

In no event shall Pontenilo Dairy Farm be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Site, even if we or our authorized representative has been notified orally or in writing of the possibility of such damage.

9. Modifications to Terms

Pontenilo Dairy Farm may revise these Terms of Service for the Site at any time without notice. By using this Site, you are agreeing to be bound by the then current version of these Terms of Service.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at: